You can contact us on +45 3336 5554 on weekdays from 9:00-16:00 (UTC +1) or through email at email@example.com.
Registered office address:
Munk Collective ApS
Store Kongensgade 57b
1264 Kbh K
When placing an order through the site you will be requested to provide personal and card payment details necessary to fulfill your order. As part of the online transaction, we reserve the right to perform a fraud credit check and by submitting a payment through the site, you are grating us permission to carry out such checks as required.
Orders on the site are subject to stock availability and basket items are not reserved. When your order is placed, the items will be reserved for your purchase. The order, however, is not finalised until the order dispatches from the warehouse and payment is successfully taken.
All prices are shown in either Danish Kroner (DKK) or Euros (EUR) and includes Danish VAT of 25%.
Prices are subject to change. Munk Collective is not liable for any typos in prices and product descriptions, price changes, VAT, items that are sold out or have been discontinued.
We accept the following payment types on our site:
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods.
By placing your order on our site, you confirm that you are the owner of the credit/debit card or that you have authority from the cardholder to place the order. We reserve the right to refuse payments on orders for customers who are not 18 years or older.
Your payment will be securely processed through Pensopay payment system or MobilePay, dependent on your selected method of payment, and all your payment details will be encrypted.
We reserve the right to refuse orders at our own discretion.
We offer shipping to EU countries and offer free shipping on orders above DKK 1.000 including VAT / 135 EUR incl. VAT.
On orders below DKK 1.000 including VAT / 135 EUR incl. VAT we charge DKK 79 / EUR 11 for shipping.
Delivery will be made by GLS, but we reserve the right to choose alternate freight solutions.
Expected delivery time is 2-3 weekdays in Denmark and within 7 weekdays in rest of EU. You will be notified of expected delivery time upon placing an order.
We reserve the right to cancel orders to destinations deemed undeliverable by our freight partners.
5. Damaged parcels
Please check the parcels for visible damage upon delivery and notify the delivery personnel in case of visible damages. If the parcels and/or the products are damaged upon receipt, please notify us asap (within 48 hours) in order for us to activate the freight insurance. Please await our instructions with regard to returning the damaged parcel. We will replace the damaged item or return the cost of the item if no longer in stock.
6. Missing delivery
If a delivery is missing, please contact us and we will do our best to track your parcel. If the parcel is not tracked 14 days after expected delivery, we will forward a new parcel free of charge.
7. Returns & exchanges
If you are not 100 percent satisfied with your purchase, you can return it for an exchange or refund if it is within 14 days of receipt of your order and the item is in unharmed original packaging and the products must be in new condition. If the order is not returned in the same condition and quantity as delivered, we reserve the right to assign a discretionary value to the returned items. All returns must be sent back to Munk collective within 10 days of the refund or exchange request being made.
To initiate an exchange or return, please send us a message on firstname.lastname@example.org. The cost of returning the parcel is not covered by Munk collective.
Order cancellations under the Distance Selling Regulations/Consumer Contracts Regulations
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014, you have the right to cancel your order within a certain time frame. Munk collective will honour such cancellations provided it is made within fourteen (14) days of receiving your items. Notice must be given in writing by email to: email@example.com.
For all order cancellations through the DSR/CCR, you are eligible for a full refund. Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition.
Munk collective provides a 2-year warranty. Faulty items will be either repaired, refunded or replaced following evaluation. Faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear & tear are not classified as faulty. Faulty items can be returned within 24 months after receipt for a replacement or repair.
8. Privacy & cookies
In case of payment a secure and encrypted payment solution is used through our webshop.
During a purchase we ask for your name, address, phone number and email address. This information is only used for processing your order. The order information is kept in order to be able to handle any potential future returns relating to your order.
Upon request we can provide you with the information we have registered on you and we can delete that information upon request.
9. Governing law and jurisdiction
These Terms & Conditions are governed by Danish law and you and we agree to submit to the non-exclusive jurisdiction of the Danish courts in respect of any matter arising hereunder.